Returns & Refunds

At Epic Drams, we take exceptional care in selecting and shipping our premium whiskies. We understand the importance of your purchase arriving in perfect condition.

When We Accept Returns

We offer full replacements or refunds in the following circumstances:

Products damaged during transit
Incorrect items received
Products that don’t match their description

Important Timeframes

Notify us within 24 hours of receipt
Once approved, return within 14 days
Refund processed within 7 working days of receiving return (bank processing times may vary)

Return Process

Email us immediately with:
• Your order number
• Photos of any damage
• Description of the issue
Wait for our return authorization
Once approved, carefully package the item
Use a tracked delivery service
Retain proof of postage

Conditions for Returns

Products must be unopened
Original packaging must be intact
Seals and labels must be undamaged
Item must be in resalable condition

Please Note

Return shipping costs are the customer’s responsibility
We strongly recommend using tracked & insured shipping
Personalized items cannot be returned
Partial refunds may apply if items are returned damaged
We reserve the right to refuse returns that don’t meet our conditions

Premium Care Promise

For our rare and premium bottlings, we provide additional protective packaging and handling. If you receive such items, please inspect them immediately upon delivery while the courier is present.

Contact for Returns

Email: info@epicdrams.co.uk

Response time: Within 24 hours Please include photos and your order number in all correspondence.